- How does delivery work? Can I arrange for self collection?


During sign-up, you will have the option to choose:                                                                                                                                    
a)    Delivery                                                                                                                                                                                                                    
The delivery time-slot which is either AM (9am to 1pm) or PM (2pm to 6pm).                                                                                                                    
Upon successful sign-up and verification, your delivery will be scheduled on the 3rd business day and before your delivery is dispatched, you will receive a confirmation email/SMS regarding your delivery details from out outsourced delivery vendor. Please reschedule at this point if need to by clicking on the link they send you. You can arrange for other evening or weekend time-slot which is chargeable by our delivery vendor or arrange to self collect at their office. 
                                                                                                   
Should the delivery attempt fail due to missed delivery slot or verification failure, either Zero1 or our delivery vendor will notify you the status via email/SMS/phone call.                                                                                                                                                        
It may take longer for port-in cases subject to the approval from the donor telco.                                                                                            
b)    Self Collection                                                                                                                                                                                                        
Upon successful sign-up and receipt of Order Summary via email, please wait for a confirmation email/SMS within 1 to 3 business day regarding your collection schedule. Download your Order Summary and bring it with you together with your original Identification Documentation to our Collection Centre.                                                                                                                                
It may take longer for port-in cases subject to the approval from the donor telco.                                                                                                                            
* More details on collection and delivery can be found in section 6 of our Terms and Conditions.