- When can I terminate the service ?

Please note that a termination request cannot be withdrawn once it has been submitted. 

The minimum subscription period is 1 month. You may terminate the service after the first month by giving Zero1 seven (7) days’ written notice before end of your bill cycle. If you miss the 7 days' time line, the service can only be terminated at the end of the next billing cycle. No refund will be given for any unused period and any accrued benefits or promotions will no longer be eligible.

You may submit your termination request here.