If you wish to change your existing eSIM to a physical SIM card, you may submit your request through either of the following options:
Option 1: Via Zero1 Mobile App
Download the Zero1 app from the Google Play Store (Android) or Apple App Store (iOS).
Log in to your Zero1 account.
Tap on "SIM Change Request".
Select the SIM replacement option and follow the on-screen instructions.
Make payment of $8.25 to proceed with your request.
Applicable Charges:
Important Notes:
Physical SIM cards will be sent via postage only.
Delivery services and self-collection are not available for requests submitted through the Zero1 app.
Payment must be completed before the request can be processed.
Option 2: Visit Zero1 Customer Service Centre
Alternatively, you may visit our Customer Service Centre in person to request a SIM replacement.
Address:
25 Harper Road, #01-06 Harper Point, Singapore 369683
(Near Tai Seng MRT Station, Exit B)
Operating Hours:
Monday to Friday: 9:30 AM – 5:30 PM
Saturday & Sunday: 10:00 AM – 5:30 PM
Closed on Public Holidays
eSIM Replacement
If you require an eSIM replacement instead of a physical SIM card, you may also submit your request through the Zero1 app by selecting "SIM Change Request".
The applicable eSIM replacement fee is $5.45.
Important: Please ensure that you have access to your Singpass account before proceeding with an eSIM replacement request, as Singpass verification is required.