- Transfer eSIM from one device to another

eSIM
Please note that eSIM cannot be directly transferred across devices. To use your eSIM on a new phone, follow these steps:

Step 1: Delete Existing eSIM Profile

Before setting up your eSIM on a new device, ensure both devices are connected to the internet/Wi-Fi. Delete the existing eSIM profile from your old device while connected to Wi-Fi. Wait for a few minutes for the deletion to be sent from device to eSIM server. Then, install eSIM on the new phone. 

Step 2: Scan QR Code on New Device

  • Use the QR code provided in your order summary email to install the eSIM on your new phone.

  • You can also access the Zero1 app and select the "SIM Activation" icon to retrieve your eSIM activation email. Alternatively, go to the eSIM retrieval page through this link: https://zero1.sg/activation/esim

  • Each QR code allows a maximum of 3 downloads.

eSIM Replacement

If you have exceeded the maximum limit of 3 eSIM downloads, a replacement eSIM QR code is required. A replacement fee of $5.45 applies.

You may request an eSIM replacement through either of the following options:

Option 1: Via Zero1 Mobile App
  1. Download the Zero1 app from the Google Play Store (Android) or Apple App Store (iOS).
  2. Log in to your Zero1 account.
  3. Tap on "SIM Change Request".
  4. Follow the on-screen instructions to submit your eSIM replacement request.
Important: Please ensure that you have access to your Singpass account before proceeding, as Singpass verification is required to complete the request.

Option 2: Visit Zero1 Customer Service Centre
Alternatively, the account holder may visit our Customer Service Centre in person with their original NRIC/Work Permit for verification.
No appointment is required.

Zero1 Customer Service Centre Details
📍 Address:
25 Harper Road, #01-06 Harper Point, Singapore 369683
(Near Tai Seng MRT Station, Exit B)

🕒 Operating Hours:
  • Monday to Friday: 9:30 AM – 5:30 PM
  • Saturday & Sunday: 10:00 AM – 5:30 PM
  • Closed on Public Holidays


Article ID: 320, , Modified: 10/19/2026 at 3:32 PM

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