Yes, you can port your existing post-paid mobile number to Zero1 even if it is currently registered under someone else's NRIC/FIN. However, the port-in cannot be completed online.
As part of our security measures to protect customers against unauthorized number transfers and potential scam activities, a Transfer of Ownership must first be completed at the Zero1 Customer Service Centre before the number can be ported into Zero1.
What do I need to do?
Both the current registered owner and the new owner must visit the Zero1 Customer Service Centre together to complete the Transfer of Ownership.
Transfer of Ownership Fee
An ownership transfer fee of $21.80 (inclusive of GST) per service number is applicable and must be paid upfront.
Please bring:
- The original physical NRIC/FIN of both the current owner and the new owner.
- Supporting proof of mobile number ownership (e.g. the latest mobile bill from your existing service provider showing the mobile number).
Once the Transfer of Ownership has been successfully completed, the port-in request to Zero1 can be facilitated.
Where is the Zero1 Customer Service Centre?
Zero1 Customer Service Centre
25 Harper Rd, #01-06 Harper Point
Singapore 369683
(Near Tai Seng MRT Station, Exit B)
Operating Hours
- Monday to Friday: 9:30 AM – 5:30 PM
- Saturday: 10:00 AM – 5:30 PM
- Sunday: 9:00 AM – 5:30 PM
- Closed on Public Holidays