- Change Physical SIM card to eSIM

To change your physical SIM card to eSIM, account holder must show original NRIC/Work permit for verification at our office. No appointment is required. Also, make sure that your device is eSIM compatible https://zero.zero1.sg/announcement/what-devices-support-esim/

Zero1 Customer Service Centre Details

📍 Address:

25 Harper Rd, #01-06 Harper Point, Singapore 369683

(near Circle Line Tai Seng MRT Station, Exit B)

🕒 Operating Hours:

Monday to Friday: 9:30 AM – 5:30 PM

Saturday & Sunday: 10:00 AM – 5:30 PM

Closed on Public Holidays

** Please note that an admin fee of $5.45 is payable upon SIM change. Also, SIM change related services are not available during weekends. If you come on a weekend, we will verify your ID and collect payment. The eSIM details will only be emailed to you on the next working day ie Monday.