- How do I subscribe to Zero1 plan?

Please get ready the following when you wish to subscribe / purchase Zero1 mobile plan:

1. Go to www.zero1.sg. Look for the "Navigation Bar" at the top right corner. To subscribe to our plan, start off with creating a Zero1 account by going to "Sign Up" and set up the account.

2. After creating your account, please log in to manage your account and make purchases. You can proceed to purchase the Zero1 plan by going to “Consumer Plans”. If you wish to subscribe / purchase more mobile services in the future, simply log in to your account to make purchases. 

Note: "Plans" is now renamed as "Consumer Plans"

 

3. Once you're at the "Consumer Plans" page, feel free to explore our plans in any of the categories, ie. Basic / Standard / Jumbo, and select "Get the plan now" 

4. Select "Value-Added Services" if you require any.

5. Select "Keep Your Existing Number" or "Get New Number" option. Do note that prepaid mobile plan cannot be ported-in.

6. If you're porting-in your existing mobile number, input your existing mobile number and details. Follow the instructions and complete the form. Things to note:

a) Make sure your existing mobile plan is postpaid. 

b) Check out the other port-in conditions in the form. 

c) Please note that you do not need to terminate or cancel your existing mobile line to port-in. 

d) Please also ensure that you do not have any contract with your existing telco.

e) If the existing mobile plan is not registered under your name, you need to provide the registered user's details if you wish to transfer the number to you.

7. If you are getting a new mobile number, pick a new number from the list of available ones. Click on "Load More" for more numbers. You will get to select from a list of 20 numbers. Once you’re satisfied with your number, you can click “Let’s Go!” to proceed with the plan registration. 

8.Click on Retrieve Myinfo with Singpass to proceed with the registration.          

9. Select "Self collection" or "Deliver to me" option

10. If you need to authorize someone else to receive / collect your SIM card, please input the person's details and note the requirements stated. 

             

11. Check your "Order Summary" and if you have no further changes, proceed with next step.

12. Please key in your credit / debit card details. By signing up for our services, you are agreeing to monthly auto-deduction from your listed credit / debit card.

13. Once you have successfully subscribed to our plan, please check your email for "Order Confirmation" details. Follow the instructions in the email confirmation. If you cannot find our "Order Confirmation" email, do look in your junk mail.

14. Once you've received the SIM card, you can visit www.zero1.sg/activate to activate the SIM card.

15.  Do check your e-bill which will be sent to your email every month or simply log in your Zero1 account to check your monthly e-statement. Please note the charge date and ensure that you maintain enough balance in your credit / debit card as payment will be automatically charged to your credit / debit card on the charged date. If you are using Singtel Dash, please ensure that you top up your Singtel Dash account before our charge date every month.