- How to check my SIM card activation status?

Contact Zero1

The SIM card you received is not activated for security reasons. You may check your SIM card activation status via the Zero1 App.

SIM Activation
For Self Collection / Free Postage:
Upon collection/receipt of the SIM card, please use Zero1 app and select the "SIM Activation" icon to activate your SIM card. Alternatively, go to the SIM activation page at https://zero1.sg/activate and login to your Zero1 account.
You will need to verify your personal information via Singpass to complete activation.

For new numbers: Your SIM card will be activated immediately.
For port-in numbers: Your SIM card will be activated within 1-3 business days.
If you collected your SIM at Mosi Mosi or ShortQ on a Friday / Saturday / Sunday, you may only initiate the activation request after 2pm on the following Monday, which is the next business day. This applies to both new lines and port in mobile services.

SIM cards not activated within 14 business days (weekdays, excluding public holidays) after the order is successfully placed will be void, and no refund will be given. 

Article ID: 299, , Modified: 11/16/2024 at 3:33 PM

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