Check the following:
• Ensure your Data Roam service is activated which you would have received an SMS alert from us when the service is activated
• Check that your device’s data roaming setting is turned on under your mobile network settings
• Check that your device’s APN setting is set as "e-ideas"
• Check that you are on our Data Roam preferred network
If you are still not able to get a connection, please submit a ticket here