- Why am I still unable to surf the Internet even though I am connected to an overseas roaming network?

Check the following:
• Ensure your Data Roam service is activated

• Check that your device’s data roaming setting is turned on under your mobile network settings

• Check that your device’s APN setting is set as "e-ideas"

• Check that you are on our Data Roam preferred network

If you are still not able to get a connection, please submit a ticket here.

Article ID: 201, Created: 11/1/2019 at 5:42 PM, Modified: 4/5/2023 at 6:26 PM