- What should I do if I have lost my SIM card?

We are sorry to learn that you have lost your SIM card.

In order to assist you, you would need to send a ticket here with the following: 

Please select one of the 3 options below for our assistance:
(Kindly note that you will still be liable for the subscription fee during line suspension period.)
 
  1.   Process a SIM replacement for <number> with IMSI <number>, OR  
  2.   Suspend lost SIM, when you locate it Inform us to unsuspend, OR
  3.   Suspend lost SIM, then serve 30 days termination notice.
 
Please note that a SIM card replacement fee of $32.10 will be payable upon SIM collection and you will need to self-collect at our office (Food Empire Building @Tai Seng) during Operating Hours: Monday to Friday (excluding public holidays) between 10am and 5pm (Avoid lunch hours: 12-2pm).
Kindly leave us your contact number in the ticket as we will be contacting you again soon on the arrangement.